Customer Case Study
PrivacyCode curates, orchestrates, and manages the avalanche of new and changing requirements for a Global Relationship Intelligence Automation Provider.
Photo by Joshua Sortino on Unsplash.
A leader in Relationship Intelligence Automation leverages AI and an analytical understanding of the power of relationships, for deeper team collaboration and deal flow acceleration. Business relationships today have been profoundly and forever affected by communications channels and technology such that there is great unrealized value and opportunity to be found in extracting new insights from how these relationships manifest and interconnect.
The company is privately funded, raising $100+ million through multiple funding rounds. Its cloud-native platform has driven thousands of organizations to new levels of insights, collaboration, and an ability to standardize and accelerate deal flow processes.
While its focus is on deriving deep value from business relationships and networks of all kinds, it operates with customers in markets where trust and privacy are paramount for everything from regulatory reporting to competitive advantage.
The Situation
As a private and rapidly growing company serving data intense and data sensitive markets, this PrivacyCode customer had an ongoing and critical need to remain fully aware of data protection requirements for its global customer base.
The need to address these requirements on the near-immediate timeline that is expected in the markets they serve was creating new growth for the company, while existing customers’ expectations continued to expand. If this company needed to proactively cover and address these requirements, and eliminate potential blind spots in their relationship intelligence platform.
The company’s leadership scanned the market and looked to their own legacy providers, only to realize that none of their vendors or others in the space had the depth and breadth of the requirements needed. At best, they were privacy-adjacent and could not offer centralized and accountable capabilities built on a highly responsive and flexible platform.
PrivacyCode Delivers
As a result of key gaps across the legacy offering landscape, this customer turned to the PrivacyCode Platform. The customer realized that they could now pursue new opportunities, while supporting critical needs for proactively incorporating new regulations and privacy insights in a manner that met demanding customer expectations.
They also came to realize that in order for them to maximize the promise and potential of Relationship Intelligence and given the tremendously high trust expectations, that they too needed a platform which would hold them to their own privacy accountabilities.
PrivacyCode’s cloud-native, AI-driven platform is purpose-built for actionable insights and results. It curates, orchestrates and manages the avalanche of new and changing requirements across the complex and nuanced areas of Data Privacy, Data Governance, Data Quality and the rapidly increasing need for Responsible AI Builds, Implementation, and Governance.
Within the first 45 days, leveraging PrivacyCode’s NLP and LLM AI capabilities, ingesting their data/regulatory specific requirements into a number of PrivacyCode’s Privacy Object Libraries (themselves based on globally-recognized standards and frameworks), the PrivacyCode implementation addressed the missing pieces, while establishing a centering capability for new levels of collaboration and accountability.
What’s Next
The Relationship Intelligence Automation market, while specialized, is significant and can positively impact deal flow unlike any other type of relationship management platform or service. Bringing together disparate data sources to uniquely maximize value demands a systematic/system-wide appreciation for the data being disseminated. It also demands a clear understanding of the regulatory requirements having a direct and material effect on the value of that synthesized data.
The PrivacyCode Platform for Privacy Optimization and Integration creates a lasting System of Record where roles, responsibilities, decisions, actions and insights are captured such that organizations can build on what they’ve learned and captured.
With their immediate challenges addressed, this customer is now planning a larger PrivacyCode platform rollout as they now find themselves able to aggressively pursue even larger and more strategic opportunities as their rapid growth trajectory continues.
